Last updated: October 10, 2024

Welcome to A Found Poem! By accessing or using our website (https://afoundpoem.com/), you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Website Information

Name: A Found Poem

URL: https://afoundpoem.com/

Services: We create and sell personalised poetry in bottles based on customer requests. Customers can specify themes or topics for the poems, and we deliver the completed product in a decorative glass bottle to the provided shipping address.

Legal owner: Swati Singh

Address: Mangalya Residency, Opposite GEB Substation, Dahej Bypass Road, Near Shravan Chownkdi, Bharuch, Gujarat, 392001

 

2. User Account

Account Creation: Users do not need to create an account to use our services or purchase products.

Age Restrictions: There are no age restrictions for using our website. However, users under the age of 13 should ensure that they have parental or guardian consent to use our services.

3. User Responsibilities

Accurate Information: Users must provide accurate and complete information when placing an order. This includes contact details, shipping address, and payment information.

Compliance with Laws: Users must comply with all applicable local, state, and federal laws when using our website and services. This includes laws related to online payments and the purchase of goods.

4. Payments and Refunds

Payment Methods: We accept the following payment methods:

UPI (Unified Payments Interface)

Net banking

Credit and debit cards

Payment Security: We use secure payment gateways to process transactions. Users are responsible for ensuring that their payment information is accurate and up-to-date.

Refund Policy:

No refunds will be made once the product is received unless the product arrives in a damaged condition (e.g., broken). In such cases, users must contact us within 7 days of receiving the product to request a replacement or a refund.

To request a replacement, users must provide proof of damage (e.g., photos) and any other required information.

Upon verification, we will send a replacement product free of cost to the customer.

5. Shipping and Delivery

Shipping Options: We offer free shipping on all orders.

Delivery Times:

Products can be expected to arrive within 7-10 business days (excluding the cancellation time of 36 hours).

Delivery times may vary based on location, public holidays, and other unforeseen circumstances.

International Shipping: Currently, we do not offer international shipping. We only ship within the country.

Shipping Confirmation: Users will receive a shipping confirmation email with tracking information once their order has been dispatched.

6. Intellectual Property

Ownership: All content on our website, including text, images, graphics, logos, and other materials, is owned by A Found Poem.

Usage Restrictions:

Users are not allowed to use, reproduce, or distribute any content from our website without proper credit and tagging.

Users must not claim affiliation with, write for, or work for us without explicit permission.

Any unauthorised use of our content may result in legal action.

7. Privacy Policy

Data Collection: We collect personal information such as name, email address, shipping address, and payment information. For detailed information, please refer to our Privacy Policy.

Data Usage: The collected information is used to process orders, communicate with users, and improve our services.

Data Protection: We implement security measures to protect user data from unauthorised access, disclosure, or alteration. For more details, please refer to our Privacy Policy.

8. Prohibited Activities

Users are prohibited from engaging in the following activities on our website:

Illegal Activities: Engaging in any activity that violates any law or regulation.

Harmful Content: Transmitting or distributing any harmful, offensive, or illegal content.

Interference: Attempting to interfere with the proper functioning of our website, including by using viruses, malware, or other harmful code.

Impersonation: Using our website to impersonate another person or entity.

Unauthorised Access: Attempting to gain unauthorised access to our website, servers, or any associated systems or networks.

9. Limitation of Liability

Subjective Nature of Poetry: As a creative brand, we acknowledge that poetry is subjective. While we strive to meet users’ requests and expectations, we do not hold responsibility for user dissatisfaction with our products due to their subjective nature.

Disclaimer: Our website and services are provided “as is” without any warranties or guarantees. We do not guarantee the accuracy, completeness, or reliability of any information or content on our website.

Liability: To the fullest extent permitted by law, A Found Poem will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services.

10. Changes to the Terms

Updates: We may update these Terms and Conditions from time to time. Any changes will be posted on this page.

Notification: Users will be notified of significant changes via email if they are on our mailing list. Continued use of our website after any changes constitutes acceptance of the new terms.

11. Contact Information

Email: If you have any questions or concerns about these Terms and Conditions, please contact us at support@afoundpoem.com.

Contact Page: Users can also reach us through our Contact Page.

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.